Return Merchandise Policy
You may return most items purchased directly from House Kitchen Records within 30 days of the original delivery. Some items may have special return policies which will be disclosed to the consumer in advance of their purchase via an electronic or website message. Returned items must be in new condition and all original tags, parts, accessories, manuals and packaging must accompany the return to receive a full refund. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10 percent. No returned merchandise will be accepted without a Return Authorization Number. Once a return is authorized by our return department you should:
1. Safely repack the returned items and send the package to:
House Kitchen Records
Attn: Returns
1210 Foxdale Dr, Suite 302
Addison, IL 60101
Phone: (630) 661-7000
Email: jimmiepage@hotmail.com
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not safely reach our return department.
We will credit you in the same manner as your original payment within 7 days of receiving the properly returned item.
* Some orders, especially smaller packages, are on occasion sent via the United States Postal Service. Tracking information is generally not provided in these instances.
